Indiana News

Business Experts Says Firms Getting Hip To Better Customer Service


An Indianapolis-based business operations expert says telephone customer service is likely to get better for millions of Hoosier customers.


Michelle Sybesma says companies are "getting wise" to how technology and customer service can better serve clients in a variety of arenas. Sybesma says companies are also learning that common sense should sometimes take precedent over company policy when aiding customers.

Sybesma's comments follow a Harris Interactive study that finds that 87 percent of U.S. adults like proactive contact with organizations and companies they do business with, but most have signed up for the Do Not Call registry. The survey says most hate poor customer service over the telephone and prefer to be contacted by email.


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