No Scan, No Clerk, No Problem: Kroger Introduces "Scan, Bag, Go" Accelerated Checkout
(NOBLESVILLE, Ind.) - First came self-checkout. Now a dozen Indiana supermarkets plan to speed up checkout by doing away with scanning.
Kroger has introduced "Scan, Bag, Go" technology at one of its two Noblesville stores, with the other Noblesville location and 10 more stores across Indiana to follow by year's end. You pick up a handheld scanner and a bag when they walk in, then scan items as you put them in your cart. When you reach the self-checkout, all that's left is to scan a single bar code at the checkout station, and pay.
Troy Hinkle, the supermarket chain's point man for the new program, says Kroger expects Scan, Bag, Go to let shoppers check out in seconds.
Kroger plans to make Scan, Bag, Go available at stores in Indianapolis, Fishers, Greenfield, Bloomington, and Warsaw, plus three Kroger-owned Pay Less stores in Lafayette and West Lafayette. The technology is already in use at 13 stores in and around Kroger's Cincinnati home base and one in Glendale, Arizona. Kroger plans to install it in 400 of its 14-hundred stores nationwide this year.
The concept is similar to the ballyhooed Amazon Go supermarket in Seattle, which introduced checkout-free shopping in January, with your purchases automatically detected and charged to your Amazon account when you walk out with them. Hinkle argues customers will prefer the Kroger version, which shows you the running total for your items as you shop and lets you make the payment yourself.
(Photo: Eric Berman/WIBC)