Indiana News

FSSA Expects Fix Soon for Bug Blocking Access to Proof of Eligibility Form

Agency still trying to fix glitch affecting ability to check food stamp status

11/7/2013

 

While the federal government struggles to repair the healthcare.gov website, Indiana says it's nearing a fix with a website problem of its own.

Food stamp recipients have been unable to fill out proof-of-eligibility forms online for two weeks while a Family and Social Services Administration contractor tries to repair a problem with the site. FSSA spokesman Jim Gavin says the agency expects to restore that service by early next week. The forms are used for requesting other services such as reduced-price school lunches with similar income requirements to the food stamp program.

But Gavin says it will take longer to fix a second bug that has prevented applicants from checking the status of their benefits request online.

Gavin says clients can call the agency's phone line or visit local offices instead.

Gavin says contractor RCR discovered two weeks ago that some data from the site was being misrouted. He says most services on the site are working normally.

In July, a security breach exposed personal information on about 60 FSSA clients. RCR agreed to pay for credit monitoring for those affected. Gavin says he can't comment on whether agency leaders have broader concerns about the contractor's service.

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