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Duke Energy: 'Human Error' to Blame for Recent Bill Spike

Company Says They Charged New Castle Area Customers Too Little Over the Past Few Months

(photo courtesy: RTV6)

HENRY COUNTY, Ind. -- Duke Energy customers in New Castle are getting hit with sticker shock this month after the company said they're now paying for "human error" that caused their bills to be lower than they should have been over the past few months. 

Power bills are arriving in the mail that are double, even triple, what customers typically pay this time of year. It’s puzzling many customers because they haven’t had to crank up the air conditioning with the cooler weather in Central Indiana.

New Castle customer Justin Jones said his September Duke Energy power bill was $351.88. “My normal bill for the summertime is $160,” said Jones. “I was shocked. I thought initially that it has to be a mistake.”

Another New Castle customer, Joe Devine, said his bill was $285.87. Last month, he paid $65.69 for electricity, records show. 

Devine contacted Call 6 Investigates' Kara Kenney about the problem. Call 6 Investigates contacted Duke Energy, who blamed the mistake on human error.

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